Terms and Conditions

You are advised to fully read, and are responsible for reading, these terms and conditions and all information on this web site. By placing an order, you accept the following terms and conditions.

Who we are | Ordering | Credit Card Security | Help | Delivery | Cancellation | Returns | Complaints | Postage | Privacy | Amendments to Terms

Close Window

Who We Are | Top

Your Footwear Solutions Ltd, 13a Bartholomew Way, Horsham, West Sussex, RH12 5JL. Registered in England, No. 5169454
Telephone: 01403 276272
Email: sales@footwearsolutions.co.uk

Ordering | Top

• Browse through our selection of wide and extra wide/deep fitting shoes and accessories. By selecting a sub-heading on the home page, this will take you to the shoes/products we offer in each category.
• Once you have found the shoe/product you wish to purchase, select the size and colour required (where applicable) and click on the icon 'Add to cart'. This item will automatically be added to your shopping cart, and you will be shown an updated status of your shopping cart. You can then choose to continue shopping or proceed to checkout.
• Should you have any questions/queries regarding our stock or placing an order please call our shop to speak to one of our qualified chiropodists or shoe fitters.
• Complete the order form in full by filling in all fields (those marked with an * are compulsory) and following the instructions given. Your customer details should be the same as those associated with your credit card. There is an option of having an alternative delivery address.
  
  Please note: there is a space on the order form for you to add any additional information or special requests etc.
  
• We will send an order confirmation by email within one hour. Please check that the details on this confirmation email are correct (especially the delivery address), and print a copy for your records. If there are any changes to the confirmation email please inform us as soon as possible by sending an email to; sales@footwearsolutions.co.uk
• Your credit card will then be charged. Your order will only be despatched once we have received payment in full.
  
  Please note: You, the customer, undertake that all details you provide to Your Footwear Solutions Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the goods or services ordered. It is a crime to use a false name or invalid credit card to order. Anyone caught will be reported and prosecuted.

Credit Card Security | Top

We have chosen SECCard as our main payment authoriser to allow you to securely pay for the goods and services you order from our web site. The security and privacy of all card details are maintained by SECPays' high levels of encryption. When payment is authorised a confirmation of the transaction will be sent to you by email. Visa and Mastercard credit cards, as well as Maestro and Solo are all accepted. Unfortunately, we are unable to accept payment from American Express and Diners Club.

Help | Top

We are very happy to chat to customers over the phone about any shoe fitting issues they have, advice etc. and help with using the website.

Delivery | Top

If your chosen products are in stock your order will be processed, and despatched by Royal Mail. Orders will be despatched as soon as possible, however, please allow 14 days for delivery. Delivery will be to the address stated on your order form. If your order is urgent there is an express shipping option.

If an item is out of stock we will contact you (usually by email or telephone) to offer you an alternative or to confirm the delivery date for your original order.

If you do not receive your order (or correspondence from us) within 14 days of us sending your confirmation email please contact us, so that we can assess and resolve the situation as quickly as possible.

Cancellation of Order | Top

You may cancel your order at any time prior to your order being processed and despatched, by sending an email to sales@footwearsolutions.co.uk

If your credit card has been debited, the same credit card will be credited as soon as possible, within 14 days of the notice. Once the order has been despatched, you can cancel the order by returning the goods undamaged.

Please note: in this instance you will have to bear the cost of the return postage. See returns policy (next section) for full details.

Returns Policy | Top

• You may return unworn or faulty* goods within 28 days of receipt of your purchase. In this instance we can offer a refund or exchange.
• A returns/exchange form will be sent out with your goods (should you not receive this form please contact us). This must be completed and returned with the goods in order to process the return.
• Return postage cost is non-refundable. Only if there is a manufacturers fault with the goods, or we have made a mistake with the order differing from the confirmation note, will we offer to send you a pre-paid return label. In this instance we will send a replacement pair postage free and as soon as possible.
• When sending returns we ask that you obtain a proof of postage from the post office as we cannot be responsible for returns that 'get lost in the post'.
• Refunds will be made to the credit card you nominated on your order form, this will take place as soon as possible, within 14 days of receipt of the returned item(s). Replacement product(s) will be despatched to you as soon as possible and within 14 days, provided it is in stock.
  
  * Please note: All goods returned as faulty, will be inspected for a manufacturing defect. If deemed faulty, a full refund or exchange will be given.

Complaints | Top

Should you be unhappy with our products or service please contact us by sending an email to sales@footwearsolutions.co.uk or writing to Your Footwear Solutions Ltd. We will do our best to correct errors and omissions as quickly as practicable after being notified.

Postage | Top

• Ladies shoes postage is £3.00 for your first pair of shoes. Subsequent items in the same order (i.e. further ladies shoes or other products) are postage free.
• Mens shoes postage is £4.00 for your first pair of shoes. Subsequent items in the same order (i.e. further mens shoes or other products) are postage free.
• Other products (with no shoe purchase) will be £1.00 for your first item. Subsequent other products in the same order are postage free.
• Postage costs given above are for UK standard shipping by Royal Mail 1st class mail only.
• Express shipping is sent by Royal Mail Special Delivery (subject to your products being in stock).
• For overseas delivery please call or email for postage costs, delivery time etc. Any additional charges for customs clearance etc. is your responsibility.
  
  Please note: customs policies vary from country to country - we advise you to contact your local customs office for further information. Although we will despatch orders as soon as possible, it may take longer than 14 days for delivery.

Privacy Policy | Top

Your Footwear Solutions Ltd values your privacy. The data we hold about you is in accordance with the Data Protection Act 1998. We do not sell/ pass on your details to other companies or third parties.

Amendments to Terms & Conditions | Top

Your Footwear Solutions Ltd may amend these terms and conditions from time to time, and place the new version on the website. All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.